You can cancel your CoreStateHQ membership at any time, but we will be sad to see you go. When canceling your CoreStateHQ membership, please follow our recommendations:

• We recommend canceling at least 24 hours prior to your next payment date for cancellations to successfully process in time.

• After canceling your subscription, you will be able to access CoreStateHQ for the remainder of your billing cycle you have paid for.

To cancel your membership:

1. Simply login to your CoreStateHQ Account

2. On the homepage click to “On Demand” page at the top of the screen

3. Click the dropdown menu “Movement classes”, scroll down to “View all classes”

4. Look for the icon on the upper right hand size of the screen with your initials or photo.

5. In the dropdown menu click “Account”

6. Click “Active packages”

7. FInd you active package and click the 3 dots on the right to modify and cancel your membership

   *Please note, deleting your account or the app does not cancel your subscription.

   To cancel your subscription, log in on our website and head to your membership setting.

We currently cannot not upgrade memberships. You can cancel your membership before your next billing cycle ( See above). You then can upgrade to your new membership of choice.

You cannot pause your membership on CoreStateHQ. You can cancel and we will welcome you back another time when it suits you best.

To update your credit card:

1. Click to “On Demand” page at the top bar of the screen

2. Scroll and to the dropdown menu and click“Movement classes”

3. Scroll down to “View all classes”

4. Look for the icon on the upper right hand size of the screen with your initials or photo.

5. In the dropdown menu click “Account”

6. Click “Payment Methods” and add new card

If you received a failed payment notice from CoreStateHQ, there may be a few things happening. The two most common reasons payment fail are due to insufficient funds, or your credit card company/bank institution may be blocking payments.

Here is a few things you can do to try and reactivate your payments:

If your card does not have enough funds, or needs to be updated, head to your payment settings online, located in your Profile. Here, you can update your form of payment ( See instructions in question above). your credit card is up to date and has sufficient funds, you will need to contact your credit card and/or bank institution. CoreStateHQ has no ability to approve payments that your bank has blocked or marked as "high risk".

The most common reason a bank may block a payment is because they don't recognise the charge and disable the payments from processing. Another common reason revolves around international purchases, which your local bank may not recognise and block for security reasons.

If either of these issues occur, simply contact your credit card company and/or bank institution and they can quickly help clear up any issues around these payments!